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Billing and account

I cannot log in or lost my password. What now?

Pick 'Forgot password' on the login screen; you get a link by email. An unconfirmed email address or an expired invitation is solved the same way.

Lost password: on the login screen click 'Forgot password', enter your email address and click the link in the email. Choose a new password and you are in.

Invitation expired: same route. 'Forgot password' sends a new link to the address you were invited on.

Just signed up as an owner and no confirmation email? Check your spam. On the 'Check your inbox' page you can have the email sent again. Until your address is confirmed you cannot pay.

No email on a venue address (for example info@)? Check that the mailbox forwards to someone who reads it.

Changing your email address or deleting your account: email hello@sublimed.io from the current address; we handle it within one working day. Exporting or deleting your data is available on request, within 30 days.

Updated 2026-10-27.

Question not listed?

WhatsApp us or email hello@sublimed.io.

Availability tonight, a roster tomorrow.

Signing up takes 3 minutes. You pay the first month now; not happy within 30 days = money back.