Help
Short answers to the questions we get most. Not there? Send a WhatsApp and you get an answer the same day.
Getting started
- How do I sign up my venue?
Signing up takes three minutes: venue, type of venue, your name, email and password, a confirmation email, then the first month's payment.
- How do I invite my team?
Under Team you enter name and email, everyone gets an email to choose a password; pay rate and contract come later.
Roster and availability
- How do I build and publish a roster?
Start with a sample week or copy last week, tap a shift to pick a name, and publish; the team sees it at once.
- How do employees give their availability?
Employees mark per day and service period when they cannot work; you decide until which date that is open and from when it is locked.
Hours and clocking
- How does clocking in work (NFC sticker, QR kiosk or manual)?
Employees clock in by tapping their phone on the NFC sticker or via the QR kiosk; managers can also enter hours by hand.
- How do I approve hours, and what does automatic approval do?
Under Hours you see worked against scheduled per employee; you approve per line or per day, and automatic approval handles the normal shifts overnight.
- What does Afiyet do with the Dutch hospitality CAO?
Afiyet sorts the hours into the right buckets (youth-wage check, waiting day, sick, public holidays); percentages and the payslip stay with your payroll.
Tips and exports
- How do tips work in Afiyet?
You record a tip pool per day (card and cash) and Afiyet distributes it by hours worked among the employees who share.
- How do I export hours for my accountant or payroll?
Under Hours you download an Excel per week or period with each employee's worked, sick, waiting-day and holiday hours, ready for payroll.
Billing and account
- What does Afiyet cost and how does billing work?
€70 per month minimum up to 15 active employees, then €4.50 per active employee, excl. VAT; you pay monthly by iDEAL, card or SEPA and cancel whenever you want.
- I cannot log in or lost my password. What now?
Pick 'Forgot password' on the login screen; you get a link by email. An unconfirmed email address or an expired invitation is solved the same way.
Question not listed?
WhatsApp us or email hello@sublimed.io.
Availability tonight, a roster tomorrow.
Signing up takes 3 minutes. You pay the first month now; not happy within 30 days = money back.